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Shipping & Delivery
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Product policy
Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
The Pharmacy store ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Pharmacy store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Pharmacy store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Cancellation / Return / Exchange Policy
- Please check all the products quality and quantity at the time of delivery. A claim of product quality or quantity won’t be entertained after the stock is delivered. If a product is opened and if the quality is not up to mark, please return it at the time of delivery, no later claims will be accepted. We will not be able to return a product if it’s not up to standard from inside after opening.Â
- Products can be returned or exchanged within 24 hours of sale conditional upon the fact that the product is in its’ original packaging. The quality of the product being returned must be the same as when it was received. To return a product, please visit your local EHAD pharmacy. Pharmacy Locations can be found on our main webpage. Notwithstanding EHAD has sole discretion to refuse request of any return or exchange with or without giving any reason.
- Returns or exchange claims acceptance is conditional upon the availability of the original sales receipt being presented at the time of return.
- Refrigerated items, Inhalers, Sprays, Medical Devices (with no warranty), Test strips, Surgical equipment, Dermatology products and Loose tablets or capsules are neither returnable nor exchangeable.
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